Shipping & Delivery Policy

Jones & Williams – www.jonesandwilliams.co.uk
Last updated: 01 August 2025

At Jones & Williams, we aim to deliver your order as efficiently and reliably as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Order Processing

  • Orders are processed Monday to Friday, excluding public holidays

  • Standard processing time: 1 to 3 business days

  • Once your order is dispatched, you will receive a Shipping Confirmation Email with a Track & Trace link

  • Orders placed on weekends will be processed on the next working day

2. Estimated Delivery Time

  • Average delivery time: 6 to 12 business days after dispatch

  • Delivery may be delayed during peak periods or due to customs procedures

  • Orders with multiple items may ship separately and arrive on different days

  • All delivery times are estimates, not guarantees

3. Shipping Origin

All orders are shipped directly from our supplier network in Asia.
Depending on your country of delivery, this may result in:

  • Customs inspections

  • Local taxes or duties

  • Slight variations in delivery time or packaging

4. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, weight, and order value

  • Promotional periods may include free or discounted shipping offers

  • All prices shown at checkout are final, with no hidden handling fees

5. Tracking Information

  • You will receive a tracking link by email once your order has shipped

  • Tracking may become active within 2 to 3 business days

  • If you haven't received tracking information after 5 business days, contact us via email

6. Address Accuracy & Responsibility

  • Customers are fully responsible for providing a correct and complete shipping address

  • Address errors must be reported within 24 hours of placing the order

  • Once an order is processed, we cannot amend shipping details

  • If the courier marks a parcel as delivered, responsibility lies with the customer

7. Taxes, Duties & Customs (International Orders)

  • All UK orders include VAT where legally required

  • For orders outside the UK, import duties, local taxes, or customs clearance fees may apply

  • These costs are the responsibility of the customer

  • If a parcel is refused or unclaimed, incurred costs (incl. return shipping) will be deducted from any refund

8. Lost or Delayed Parcels

While we work with reliable logistics partners, delays can occur due to factors beyond our control (e.g., weather, customs, strikes). Jones & Williams cannot be held liable for delays caused by third-party carriers.

9. Contact

For shipping-related inquiries, contact our support team:
📧 info@jonesandwilliams.co.uk
🕘 Monday – Friday: 9:00 AM – 5:00 PM
🕙 Saturday – Sunday: 10:00 AM – 5:00 PM

Legal Notice

Jones & Williams is operated by:
KB Enterprise B.V.
Maracas 25
3068LT Rotterdam
The Netherlands
VAT Number: NL866838879B01
Registered with the Dutch Chamber of Commerce

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