Terms and Conditions
Jones & Williams – www.jonesandwilliams.co.uk
Last updated: 01 August 2025
These Terms and Conditions govern your use of this website and apply to all purchases made through www.jonesandwilliams.co.uk. By using this website, you confirm that you have read, understood, and agree to be bound by these Terms.
For any enquiries, please contact:
📧 info@jonesandwilliams.co.uk
1. Eligibility
You must be at least 18 years old or have legal parental/guardian consent to use this site. Use of our services for unlawful, fraudulent, or abusive purposes is strictly prohibited.
2. Product Information
All product images, descriptions, and pricing are provided in good faith. Slight variations may occur due to screen settings or batch differences. Products are shipped directly from our international suppliers.
3. Orders & Payment
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Orders are processed after full payment is received.
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Accepted payment methods include major credit/debit cards and secure payment gateways.
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We reserve the right to cancel or refuse suspicious or bulk orders.
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All prices include applicable UK VAT unless otherwise stated.
4. Order Processing & Delivery
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Processing time: 1–3 business days
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Estimated delivery: 5–10 business days (depending on your location)
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Orders are fulfilled and shipped from international suppliers.
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Customs delays or duties may apply and are the responsibility of the buyer.
5. Delivery Confirmation & Risk Transfer
Once tracking confirms delivery, risk transfers to the customer. Jones & Williams is not liable for parcels lost or delayed due to incorrect address input or failed delivery attempts.
6. Returns & Right to Cancel
In accordance with the UK Consumer Contracts Regulations:
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You may return eligible items within 14 calendar days of delivery.
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Returned items must be unused, undamaged, and in original packaging.
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Customers are responsible for return shipping costs.
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Refunds are processed within 14 days after we receive the returned item.
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Orders can be cancelled within 12 hours of purchase.
For full details, please refer to our Return Policy.
7. Intellectual Property
All content, including text, photos, branding, and logos, is the intellectual property of Jones & Williams and may not be copied, reused, or redistributed without prior written consent.
8. Limitation of Liability
We are not liable for indirect, incidental, or consequential losses. Our maximum liability is limited to the purchase value of the product in question, unless otherwise required under UK law.
9. Data Privacy
We process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).
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Your data is used solely for order processing and communication.
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We do not sell or share your personal information with third parties for marketing purposes.
See our Privacy Policy for full details.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Complaints & Support
Customer service is available:
📧 info@jonesandwilliams.co.uk
🕘 Monday – Friday: 9:00 AM – 5:00 PM
🕙 Saturday – Sunday: 10:00 AM – 5:00 PM
We aim to respond to all written enquiries within 5 business days.
Legal Entity Information
Jones & Williams is operated by:
KB Enterprise B.V.
Maracas 25
3068LT Rotterdam
The Netherlands
VAT Number: NL866838879B01
Registered with the Dutch Chamber of Commerce
Thank you for shopping at Jones & Williams.
We appreciate your trust and aim to offer stylish comfort, dependable service, and transparent policies.